Frequently Asked Questions | FAQ
How long is my rental for?
All of our rentals are guaranteed for at least 6 hours. We will deliver prior to your event time and pickup at or after your chosen pickup time. Please ensure the unit is inflated upon our arrival so that we can clean and get to the next stop.
What time will my inflatable be delivered?
We start deliveries at 8AM and give priority to earlier event times. Please contact us for an approximate delivery time the week of your event.
Which payment methods do you accept?
We are currently accepting almost every form of Credit / Debit card through our secure server through WorldPay. We must have a card on file and it must be paid through the site so you can sign our rental agreement during the booking process.
Does the price include setup and delivery?
Setup is included in the price of your rental. Delivery is included for zip codes within 15 miles of our warehouse. For every additional 15 miles there will be a $25 fee added.
When is payment due? How far in advance do we need to book?
When you book is up to you, but a 50% deposit is required to reserve your rental date with the remainder due before setup. We work on a first come, first serve basis and are unable to hold your date without a deposit. Please consider placing your deposit as soon as possible during peak seasons.
What type of surfaces can the inflatable be set up on?
We will setup on grass, concrete, and asphalt. Anything set up on dirt will automatically be billed a $50.00 cleaning fee. We do not set up on mud and/or gravel.
What areas do we deliver to?
We deliver and set up to all surrounding areas including but not limited to Woodruff, Mauldin, Simpsonville, Roebuck, Moore, Fountain Inn, Greer, Taylors, Piedmont, Greenville, and Spartanburg.
What happens if I need to cancel?
If for any reason you need to cancel; we will hold your deposit for up to a year so we are able to guarantee you another date when you are ready to reschedule. In order to issue a refund, your booking must be cancelled at least 24 hours prior to your rental day. Please contact us and we will do our best to accommodate any cancellations.
What is our weather policy?
If it is unsafe for us to set up due to the weather such as high winds we will offer a refund or can help you reschedule.
Are we insured?
Yes we are insured through Cossio Insurance Company. If you need proof or extra coverage just let us know in advance and we will get it for you.
My question wasn't listed.
If we do not have your question on here please contact us by email or text/call us at 8645040116 or 8643502541